Troubleshooting the Apple Mail error: 'Mail Can't Verify the Identity.' A fairly common error with is the error: Mail can't verify the identity of ' mail.domain.com'. A typical cause of the issue is that the certificate for this server is invalid. You may also be connecting to a server that is pretending to be ' mail.domain.com' which could put your confidential information at risk. Do not connect to the server if your see that it is connecting to the wrong server. Troubleshooting the Mac Mail error When Mac Mail connects to your server, it by default attempts to connect using a SSL connection. On shared servers, the SSL certificate will look similar to secure108.inmotionhosting.com.
Mac mail is throwing an error because it is not seeing a SSL certificate for ' mail.example.com', and instead it is seeing the secure108.inmotionhosting.com certificate. This is common, and it is safe to ignore. Click ' Connect' to ignore this message and continue. To verify it is an inmotionhosting.com certificate, click ' Show Certificate', and you should see it listed. Hello Zain, Sorry for the problem with the certificate.
This issue has to do with trusting the certificate on the device. Apple's latest devices ask you to trust a device when you connect to it for the first time. This is the link to Apple's documentation on this issue:. They have a section called 'Change your settings for trusted computers': Your iOS device remembers the computers you've chosen to trust. If you don't want to trust a computer or other device anymore, change the privacy settings on your iPhone, iPad, or iPod touch: In iOS 8 or later, tap Settings General Reset Reset Location & Privacy. Now when you connect to formerly trusted computers, the Trust alert will ask you whether you trust that computer.
Under that section is what to do in case the device isn't accepting your answer. I hope this helps to explain and resolve the issue! Please let us know if you require any further assistance.
Regards, Arnel C. Dears, we have exchange 2010, some users which are using Mac Os, their Mac will disconnected with our exchange suddenly, when we restart the exchange they problem will be solve, kindly I need the solution, the message said, ' Could not connect to this exchange server. Check your network connection and that you entered the correct the information in the account preferences. Also verify that the server supports SSL. If it does not, deselect the 'Use SSl' checkbox in the advanced tab of account preferences.
Help to fix install errors for Office, such as 'can't install Office', 'something went wrong' or situations where install hangs or activation fails. For Office 2013 or Office for Mac 2011, see Reinstall Office 2013 on a PC. You try to start one of these Office applications: Excel, Word, Outlook, PowerPoint, Publisher, or Visio.
Hello Dana, Sorry for the problem with Mac and your Exchange server. One thing to bear in mind is that Mail clients do NOT maintain a continuous connection with the mail server. They will connect, transfer data for email, then disconnect. We need more specific information about the versions of software you're using (such as what users are using on the Macs to connect to your Exchange server), in order to provide more specific information.
Your SSL query depends upon whether or not you are using an SSL certificate. Since you are using a Windows Exchange server, we can't verify that for you. You may need to check with your email administrator. I did look around to see if there are reports where Macs are continually losing connection with Exchange servers and I found this. Check it out and hopefully, they have the information needed to correct your problem. I hope this helps to answer your question, please let us know if you require any further assistance. Regards, Arnel C.
Hello Richard2014, The problem is well-described above. You simply have to to re-enter the correct email server information and then approve the server. Apple's mail client will say that it can't verify it, but the problem exists because Apple's mail client is expecting the use of SSL, when it may not actually be in use. You are welcome to use the SSL version of your email server settings. Find your email settings by going to. This will give you BOTH of the email server settings that you can use (the SSL and NON-SSL settings). The servers are legitimate because you can access email and your website from them.
You can also use diagnostics in order to determine what server your URL is going to. These will result in an IP address that you can further look up on the internet if necessary. If you use the secure email server settings, then you can verify our SSL settings by using a third-party website such as or any other websites that can verify SSL certificates. The SSL Checker I have linked simply requires a server URL. For example, our secure servers use the format of: secure###.inmotionhosting.com (where '###' is the server number).
I hope this helps to explain your question about verifying the server. As I said earlier, you would need to re-enter the values in the Apple Mail client in order to 'verify' the server settings that you are using. If you used the 'mail.domain.com' settings (where domain = your website domain name), then the Apple Mail client is basically unable to verify it simply because it expected the use of an SSL certificate which is not always required for these settings. You can still force the Apple Mail client to use these settings (the non-SSL server settings) by simply verifying the server in the dialogue box that pops up to verify the server. If you have any further questions or comments, please let us know. Regards, Arnel C. Having created various emails and pressed 'send' each time, the emails sit in the Outbox rather than being sent. I then have to quit Mail.
Wait a minute. Re-open Mail. See error message as above and apply the solution proposed, of simply pressing 'Connect' which works perfectly and all the emails go.
The Question is, how do I verify the identity of “mail.domain.com” What can I do to change settings so that Mail knows the mail.domain.com is ok and Mail will then send each email as I complete and send it, rather than having to close and re-open Mail in order to send eMails.
When there is an update to my Office for Mac, the installer is never able to close Sync Services and Microsoft Office Daemon. Clicking the Close Applications button never works, and even when I go into Activity Monitor and try to close the apps, I have to try several times before I can install the update. Is there something else I can try? In some versions of the Microsoft Office for Mac suite (including Office for Mac 2011), Sync Services and the Microsoft Database Daemon are two components that work in the background, but still need to be closed to install a program update. Although it has been, the tool was intended to help from Microsoft Entourage and Outlook with mobile devices connected to the Mac. The is a small utility program used with the suite’s reminders and notifications. Turning off the Sync Services function in the Outlook program preferences before quitting Outlook — and then trying to run the Office updater.
If that does not work, the company also suggests, as you have done, using the program in the Utilities folder (which is inside the Mac’s main Applications folder) to select and quit all the Microsoft Office-related processes before trying again to update Office. However, even if you quit a process with the Activity Monitor, it may start up again very quickly and interfere with the updater program. If you see the Microsoft AutoUpdate program throwing up the alert about closing applications again, click its icon in the Mac’s desktop Dock until the pop-up menu appears and choose Keep in Dock; look under the Options menu if you do not see it immediately. Next, go to the Apple Menu in the top-left corner of the Mac’s screen and log out of your account. Log back in again and hold down the Shift key on the keyboard to disable programs that start up with the Mac.
Click the updater program’s icon in the Dock and run the update. When it has finished, restart the Mac. If you do not want to see the AutoUpdate program’s icon anymore, you can remove it from the Dock by dragging it to the Trash. If you are still having problems getting Microsoft Office to update itself, you can find.